General Shipping:
- All products are proudly printed in the United States. except T-shirt, Hoodie, Sweatshirt.
- Orders print and ship Monday-Friday.
- Business Days are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
How long will it take to ship out my order?
Processing Time: 3 – 4 business days. Each of my product is handcrafted only for you, so the production time will be a little bit longer than usual. It takes 1 – 3 business days to ship your order from our warehouse to logistics companies.
Shipping Time: Standard (5 – 7 Business Days)
Shipping Cost: Free Shipping on all orders.
Order Tracking
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.
Generally, domestic orders are delivered within 8-11 business days depending on the service you chose at checkout.
Note: Transit times do not include the time taken to prepare your order before shipment!
Incorrect Address
If a package is returned to us due to an incorrect or incomplete addressed, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
Return & Exchange Policy:
Currently there is NO return policy for change of mind or errors you made in your order. We only accept returns or exchanges for the item you purchased is defective within 30 days of the date of delivery.
If you have any questions about the delivery and shipment or your order, please contact us via [email protected].
Feel free to request a return within 30 days of receiving your item, as our return policy extends for this duration. Please refer to the following instructions for specific conditions:
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
2400 Consistory Ct, Grand Junction, CO 81501, United States
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
REFUND
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Our refund policy here.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Booteecamp
[email protected]
Additional Notes:
- Please ensure that the item is unused and in its original condition with all tags attached.
- For damaged or defective items, contact our customer service at [email protected] with your order number and supporting photos.
If you encounter any issues or have questions about the return process, feel free to contact our customer service team at [email protected].
Thank you for choosing Booteecamp, and we appreciate your understanding and cooperation in our return process
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